Frequently Asked Questions
What is Handwritten Solutions?
Handwritten Solutions is an Australian business supplying you with handwriting services for business, marketing, events, and individuals.
Is it a registered business?
Yes, the ABN is 86 955 789 692. The registered business name is Handwritten Solutions. You are able to look these up on the ABR and ASIC Connect websites. It is solely owned, managed and run by Sally Lloyd.
Where are you located?
I work from my home office in South Australia.
What services do you offer?
The handwriting services currently being offered on the website are:
Do you offer any other services?
I sure do. I can offer you:
insertion of business cards
insertion of scatters for wedding invitations and other invitations
printing of logo
printing of letterhead
printing of typed up documents
supply, and also licking and sticking of stamps
stuffing of envelopes
sealing of envelopes
sourcing of products and stationery
posting of your handwritten mail in bulk back to you or to each individual recipient
If there is an extra service which you need, that isn’t listed, then please do not hesitate to contact me, as there may be a possibility that I can supply this for you.
Do you offer custom handwriting services?
Yes I do. Just because you don’t see it on the website, doesn’t mean that I can’t provide you with a particular handwriting service for your project.
Other handwritten projects that I have been known to provide, are:
Handwritten marriage certificate
Handwritten quotes and sayings
Handwritten tattoo design based on client’s mothers handwriting
Handwritten names in fancy writing
Handwritten and created thank you cards
Handwritten (then digitized) two-piece floral and butterflies design for a first birthday. This featured a verse in one frame, and name initial in another.
There are many other opportunities and ideas for custom handwriting projects.
Do you supply any pre-made, ready to order products?
Due to some requests and feedback, this is something that I am working on providing for you.
If you would love to see a particular handwritten design or document, please don't hesitate to contact me here
What do you mean by an 'ongoing' handwritten project?
Ongoing is where I handwrite for you on a regular basis. This could be weekly, fortnightly, monthly, or as some other time agreed between the both of us.
Can I see any of your client work that you have done previously?
Unfortunately, due to the confidential nature of most of the work that I do, I am unable to put photos up to show you client work. This is due to names, addresses, and also the particular wording that each client uses for their own clients and recipients.
However, some work goes up on the website because it isn’t something that divulges any personal information.
How do I contact you?
You can contact me by:
phone: 0423 632 804
post: Handwritten Solutions, PO Box 307, Paringa, SA, 5340
You can also contact me by going to the contact page here
Are my details safe when I contact you?
Definitely. I promise to never share your name, contact details, or banking details with anyone else unless with your prior permission. Times that I may need permission from you is if there is an error with the banking, or possibly for testimonials. Either way, I would be in contact with you to discuss this. This would always be by email so there is written proof between us.
What information do you initially require from me if I contact you?
I definitely like to have your email address and your first name.
While this isn’t absolutely necessary, I do also prefer to have a contact phone number as well. This is just in case an email doesn’t reach its destination, or if there is something more urgent I need to contact you about.
What payment options do you have for products and/or handwriting services?
Electronic Funds Transfer (EFT)
Direct bank deposit
But these options all depend on what system I have in place at the time.
When do I have to pay you?
‘Buy It Now’
If you are purchasing something handwritten through the Buy It Now option, or any product that has an immediate payment option, you will pay for it instantly through the payment method that is available.
If purchasing a one-time handwriting service such as handwritten letters, envelopes, cards, notes, etc, then you are expected to pay upfront before I even get started on your handwritten project.
If you are requiring your handwritten project to be ongoing (regular), then payment is expected within 5 business days from the day I email you an invoice
you will be sent an invoice once your order, or quote, is confirmed. You will then be emailed an invoice and required to pay for your goods and/or services in full and immediately, once the email has been received by you.
No goods will be sent if you fail to do so, and your handwritten project will not be started.
For an ongoing agreement, please see clause 15 of the Terms and Conditions, for a detailed explanation.
What is an on-going agreement?
This is agreement that you, the client, and myself, have entered into, whereby handwriting services will be provided for you on a regular weekly/fortnightly/monthly basis.
For example, you may need 50 thank you cards and envelopes handwritten every week so they can be sent to your clients. Or you may have an unspecified amount of letters that you need handwritten and sent back to you every fortnight. It is any handwritten project that you need on a consistent basis, but does not always have to be a specific amount.
How do I know if you have received my payment?
As soon as I see that your payment has been processed, I will send you an email confirming this and any other relevant information concerning your order.
If by any chance the payment is taking a while to go through, I will get in contact with you. If you have not received any contact from me within 5 business days of your payment, then please do not hesitate to get in touch with me as I may not even be aware that there is a problem.
Do you show all prices on your website?
Because everyone has different handwritten needs, possible discounts, varied options, and custom projects, it is too difficult to put prices on absolutely everything. But this also allows you to receive your own custom quote for what you require, and ultimately can save some costs. This may change in the future, but for now this is what works the best. I do, however, show prices for any packages or products in stock.
For pricing that is on the website, please go here.
What if I have a project that needs to be completed in a hurry?
Rush projects can certainly be done but this is also depends on my availability at the time.
20% is added on to the final project cost if work is needed to be completed outside of my normal working hours.
What are your opening hours, days and times?
Standard hours are Monday to Friday, 9am to 4pm – South Australian time
I am closed on Australian and South Australian public holidays, and also weekends.
Do you offer any discounts?
If you sign up to the Handwritten Solutions subscriber opt-in list, you will receive a 10% discount on your first order. From time to time I also offer other discounts, gift vouchers, and competitions. If you subscribe to the first or second option you will be the first to receive these offers. If you subscribe to the exclusive area, you will also have access to any future exclusive discounts, deals and freebies. This is exclusive for exclusive subscribers. For those of you that don't subscribe, you will need to check my website to see what is on offer, and you also do not receive a discount on your first order.
When will you start my handwritten project?
Once your payment has been received and processed, I will then get stuck into starting and completing your handwritten correspondence. Please note that work will occur during business days, not weekends, unless by special request and the knowledge that you pay extra in that timeframe. In normal circumstances, if your payment goes through late Friday afternoon, work will not start until the following Monday, unless I have notified you of any other time frame.
If I get a quote, am I obligated to purchase?
Certainly not. It is a free, no obligation quote. It is designed to give you a better understanding of what your needs are, and to show you your own personalized pricing.
How do I get a quote?
There are a few options for you to use. You can:
Phone or text message on 0423 632 804
Quote Page (to directly download form)
You can print the form out, fill it out by hand, scan and email back to me. Or alternatively you can fill it out on the computer and email it back.
If you do not have an email address I can get details over the phone or post the form to you.
I then email you a quote with the full price, plus any discounts that may arise. This will also have a space for your signature and date if you decide to go ahead and purchase the services indicated on your quote.
If you do decide to go ahead, then you email the completed and signed (digital signature is fine) form back to me, I send you an invoice, you pay, and then I start your project.
Do I have to sign an agreement or contract?
Yes you do. This is so both parties are aware of the details for the proposed project and that you, as the client, agree to all aspects of the project. Some Goods or projects only require you to sign the invoice to enter into an agreement or contract.
What if I contact you and don't hear back from you?
Please allow up to 48 hours (2 business days) for me to get in touch with you. But the majority of the time I will contact you much sooner than this. If you still have not heard back from me after 2 full business days then please message me again or contact me by phone. On the odd occasion, due to technical hiccups, I may not have received your message or quote. Normally you would hear back from me within 24 hours on business days. Please note that I normally do not communicate on a weekend or public holidays.
Do you supply the stationery?
I supply certain types and amounts of stationery which I try to list on the website along with prices.
I am also happy to source stationery for you if needed, at a small cost.
Can I supply my own stationery?
You most certainly can. All you need to do is let me know what service/s you need and mail your stationery to me in bulk.
What handwriting do you offer?
For the most common styles that I offer, along with real and genuine handwritten samples, please go the ‘Handwriting Styles’ page.
Do you write in Calligraphy?
I don’t write in true calligraphy with a fountain pen, but I do write in different calligraphy type styles. I like to call this my fancy handwriting and I take great pride in my art.
Do you offer a male style of writing?
I can yes. Please let me know if you would like this style and I can email you some samples. Or alternatively, if there is a style you have seen somewhere, email me a picture and I will see if I am able to write in a similar style.
I have no idea what to write. Will you compose the words for my letter or thank you note?
Sorry but no, I don't supply wording for your handwritten notes, handwritten letters or handwritten cards. I find this is a very personal aspect of your project and unique to you and the recipient. The only wording I provide is when I am offering a Buy it Now type product such as quotes.
What happens if I need my/our logo or letterhead on stationery?
You have two options here. You can either provide me with all of your stationery with the logo or letterhead already printed on them, or the second option is to email me your prepared document ready for printing by me.
What colour pen can I get my project handwritten in?
My standard pens are black or blue for standard handwriting styles, and black for specialty and/or calligraphy handwriting.
If you would like some other special colour, you will need to supply me with the pen/s, unless stated otherwise. Another option that could be possible, is that I buy the pens if they are available in my area, and the price gets added to your invoice. I am more than happy to discuss the options with you.
Do you charge more for writing in Calligraphy style/fancy handwriting?
Yes I do. The reason I charge more is because it takes a lot more time and absolute attention to detail. And I'm sure you would appreciate the extra care given.
Do you send the completed project back to me?
Yes I can. This will normally be sent in one package.
Many clients like to see the finished project in their hands and to check it over before they deliver to the recipients. And in many cases this is necessary, because they do not live local to me, so a postage stamp would show that it was posted from my local post office and not theirs.
At times clients would like their project sent out directly to the recipient/s, so this can also be organised.
Can we give you suggestions or feedback regarding your work or things we might like to be able to purchase?
Definitely, definitely, definitely. I can't emphasise this strongly enough. I welcome constructive criticism, feedback and suggestions wholeheartedly. It helps me to develop relationships with my clients and potential clients, and helps me provide an even more suitable and professional service for you and your needs. It allows me to see what is working, what might not be working, and ways to improve on that. You can email me directly with your feedback, testimonial or suggestions.
Do you allow us to write a testimonial for your website or Facebook page?
I sure do. In fact the more testimonies I can collect, the better it is for other potential customers to see that I am a trusted and professional business. Please email me your feedback.
I also have a testimonial template which can be emailed to you.
If you do a review on facebook, you can just enter it there yourself.
I can't find the answer to my question?
Then please don't hesitate to contact me from either the contact page or the contact form at the bottom of this page.
Alternatively you can also read the Terms and Conditions, which has more in-depth information.
I welcome any questions or concerns you may have.
What stationery do you provide?
How will I receive my handwritten project?
I use Australia Post for sending out all handwritten projects, whether this be back to you in bulk, or to each recipient that you have requested.
The Australia Post services used are normally:
Standard (Regular) Service
Standard Service with Tracking
Standard Registered Post
Registered Post with Delivery Confirmation
Registered Post Person-to-Person
If there is another option you would like then please feel free to either contact me about it or you are free to organise yourself.